Shipping Info
We offer shipping New Zealand wide. We aim to ship all orders as quickly as possible once payment has been received.
We do our best to ensure that orders placed by 12pm on business days will typically be shipped same day, however during peak times this may not be possible.
Please note that large and/or heavy items like accessories and seed potatoes cost significantly more to ship than small seed packets, so our shipping rates are on a sliding scale accordingly.
We're currently very busy but we'll have all orders shipped asap, thank you for your patience!
SHIPPING RATES
All orders are subject to a shipping and handling charge, outlined as follows:
URBAN NZ WIDE
|
Urban Courier Delivery (0kg-0.75kg): |
$6.00 |
| Urban Courier Delivery (0.751kg-1.5kg): |
$8.00 |
| Urban Courier Delivery (1.51kg-3.0kg): | $10.00 |
| Urban Courier Delivery (3.01kg-5.0kg): | $12.00 |
| Urban Courier Delivery (5.01kg-7.0kg): | $14.00 |
| Urban Courier Delivery (7.01kg-10kg): | $16.00 |
RURAL NZ WIDE
| Rural via Standard Post (max. 150g, untracked): | $4.50 |
| Rural Courier Delivery (0kg-0.75kg): | $8.90 |
| Rural Courier Delivery (0.751kg-1.5kg): | $10.50 |
| Rural Courier Delivery (1.51kg-3.0kg): | $12.00 |
| Rural Courier Delivery (3.01kg-5.0kg): | $14.00 |
| Rural Courier Delivery (5.01kg-7.0kg): | $16.00 |
| Rural Courier Delivery (7.01kg-10.0kg): | $18.00 |
FREE SHIPPING OFFER
| Free Shipping NZ Wide: | Orders $75 and over |
We reserve the right to adjust any order where an incorrect shipping and handling charge has been applied, and to adjust our shipping rates as required.
ISSUES WITH SHIPMENT
In the unlikely event there is an error in your order we will correct this for you as soon as possible. Please ensure to check your order as soon as you receive it and inform us of any errors within 24 hours.
Our customers typically receive their orders within a few days of ordering, so if you have not received your order within 7 days please let us know immediately and we will follow this up for you. If your order has gone missing during transport we will make a claim with our shipping provider, which needs to be done within 14 days of dispatch.
To advise us of any errors with your shipment please email us on hello@growyours.nz